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beckett_shmeket's avatar
beckett_shmeket
2 years ago

Re: [Resolved] Game ownership disabled or deleted

I've cleared the cache and restarted the app and my computer multiple times, and ran Sims 3 as administrator and repaired the game and all purchased packs - but nothing is working. I have 10 packs and the base game already downloaded, over 93 hours of game time, and was even playing it 4 hours ago, but not I cannot access anything. I click on the Sims 3 launcher, and it takes me to the EA app to tell me that 'Game ownership disabled or deleted'. See attached a screenshot of the error message.

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  • beckett_shmeket's avatar
    beckett_shmeket
    2 years ago

    I've followed the directions from the given link; I have no ban history and it has nothing to do with purchases or installation, and the simple 'fix' EA suggests (followed exactly multiple times) has not fixed it.

  • ktostam1764's avatar
    ktostam1764
    2 years ago

    This is honestly a joke, the live support tried to tell me I own the game via xbox game pass and have to renew it which is just simply not true. I own the sims 4 since 2018 and 3 since 2020 but I have my xbox account created in late 2022. So how could I possibly get it? I even own the physical copy of the sims 4 base game, all other dlc's were bought on the ea app.

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