Re: [Resolved] Game ownership disabled or deleted

Hello,

I am asking for help because there have been multiple expansion packs and digital content removed from my library. I do not see any information on how to get that back or why they have been removed (see screenshot below).

"Life of the Party Digital Content", "Up All Night Digital Content", "The Sims 3 High-End Loft Stuff", "The Sims 3 Late Night Expansion Pack", and "The Sims 4 Digital Deluxe" all have been removed with the listed reason: "This content has been removed for an unlisted reason. Check out our top help topics for more information."  When I click on the link it directs me to a general help page with no specific tips on how to access the content that has been removed form my library.

I had my EA app offline for about 2 weeks after the most recent Sims 4 update for the Crystal Creations Stuff Pack and that is the only change that I have made to my account prior to receiving this notice in my library. Any insight on how to get this content back would be appreciated as I have paid for this content I feel like I should be able to access it.

Thank you 🙂