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luthienrising's avatar
luthienrising
Hero+
4 months ago

Re: SDX error, white sim portraits, corrupted save, etc.

MaintenanceTeam​ Your issue wasn't the same as where you posted, so I've moved you to your own thread.

Please try this:

  1. Drag your whole Sims 4 folder from Document > Electronic Arts to your desktop and rename it.
  2. Run a Game Repair in the EA App. (If you use Steam, the equivalent is Verify Integrity.)
  3. Launch Sims 4. You should get no list of mods on launch, and you should have no option to load a previous save.
  4. Start a new game.

Please report here exactly when and what issues happen when you do this. 

2 Replies

  • MaintenanceTeam's avatar
    MaintenanceTeam
    Rising Novice
    4 months ago

    luthienrising​ Hey, thanks for the reply. I tried this troubleshooting after my post as I was browsing for possible solutions here in EA forums yesterday. The game crashes on initial loading screen where the music starts playing.

    I tried this just now thrice and still it crashes on the loading screen. Pop up on EA app via steam says "An error on our end caused the launch to fail." Crashing stops when I disable windows real time protection though.

    When I save during disabled windows real time protection and relaunch the game when it is enabled again, the game successfully launches but I am back to the initial problem where sims delivery error pops up.

    My theory is that the threat protection is interfering with the SDX. I read in steam discussions to whitelist sims4 in windows protection and currently trying to find out how I can do that. I'll update if this fixes the problem.

  • MaintenanceTeam's avatar
    MaintenanceTeam
    Rising Novice
    4 months ago

    *Edited to remove personal details in screenshots*

    luthienrising​ Update on tinkering with my windows protection, it seems my pc's ransomware protection's Controlled Folder Access is interfering with my documents folder and it stops Sims4 from accessing the Sims 4 files.

    I now have allowed Sims 4 access to the controlled folder (documents folder) and the game runs as expected.

    I think this solves my problem. Thank you.

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