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kaikokyoto's avatar
kaikokyoto
New Novice
2 months ago

Game will not progress past first loading screen and shows black (see image)

**cursor does not show when I take screenshots

I recently downloaded the newest update, which I assume would be the marketplace and broken .package file update and the patch update combined, and my game has completely stopped loading. I have tried everything from clearing both EA and Sims 4 cache to updating my drivers to making a new, clean game file (it does load and can only handle a portion of non-script cc without breaking) to uninstalling and reinstalling the game twice, which is when the partial cc had originally began to work. I've attempted siphoning my mods in and out to see what causes the issue but I can't even get that far without the "cannot run because EA app needs to be open" error appearing. I did move my save, mods and tray files from my original game and attempted putting them back into the new one, but that also causes the black screen. The one or two times I did get it to sort of work, my save files were not there, and I worry they might be corrupted and I don't have anything backed up. In the new game file I made, it was borderline unplayable due to the sheer amount of lag it had, and previous to the update I had no lag issues. Occasionally the game will boot to a completely white window then force close with the "ea needs to be running" error.

I have deleted all script cc and tried to remove all duplicate or recently downloaded cc. I have repaired the game multiple times through EA and it hasn't helped much from what I can tell. I have tried running a dxdiag but it does not even show the ability to run. I have also tried running EA as administrator to no use.

I have attached my most recent UIException file. If it is of any use, I am on Windows 10.

corrupted save
graphics
lag
launching
updates

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 month ago

    kaikokyoto​  Please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 month ago

    kaikokyoto​  The Sims 4 errors in your dxdiag are somewhat generic in that they could be caused by anything from bad mods and custom content to a corrupt graphics driver.  Since clean-uninstalling a driver can be a bit of a project for someone who's never done it, I'd rather make sure these errors are happening with no mods or cc present (and I mean the errors themselves, not the general inability to play).

    So please move or rename your Sims 4 folder in Documents so the game can make another one.  Don't add anything to it, and make sure that OneDrive doesn't redownload any of your content either.  Restart your laptop before you try to play, then let me know what happens.

    If you still can't play, try again, but with your computer offline (and after another restart).  You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.

    If that doesn't help either, please look for new errors in the Reliability Monitor.  Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent attempt to open Sims 4.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

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