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kaikokyoto's avatar
kaikokyoto
Newcomer
21 hours ago

Game will not progress past first loading screen and shows black (see image)

**cursor does not show when I take screenshots

I recently downloaded the newest update, which I assume would be the marketplace and broken .package file update and the patch update combined, and my game has completely stopped loading. I have tried everything from clearing both EA and Sims 4 cache to updating my drivers to making a new, clean game file (it does load and can only handle a portion of non-script cc without breaking) to uninstalling and reinstalling the game twice, which is when the partial cc had originally began to work. I've attempted siphoning my mods in and out to see what causes the issue but I can't even get that far without the "cannot run because EA app needs to be open" error appearing. I did move my save, mods and tray files from my original game and attempted putting them back into the new one, but that also causes the black screen. The one or two times I did get it to sort of work, my save files were not there, and I worry they might be corrupted and I don't have anything backed up. In the new game file I made, it was borderline unplayable due to the sheer amount of lag it had, and previous to the update I had no lag issues. Occasionally the game will boot to a completely white window then force close with the "ea needs to be running" error.

I have deleted all script cc and tried to remove all duplicate or recently downloaded cc. I have repaired the game multiple times through EA and it hasn't helped much from what I can tell. I have tried running a dxdiag but it does not even show the ability to run. I have also tried running EA as administrator to no use.

I have attached my most recent UIException file. If it is of any use, I am on Windows 10.

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