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puzzlezaddict's avatar
puzzlezaddict
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2 years ago

Re: Sep 18th 2024 update broke my game

@Txbi89  The obvious issue here is that your laptop is using the Microsoft Basic Display Driver, which is always going to give poor performance.  Your dxdiag says that your processor's graphics chip may have been disabled entirely, which would explain the basic driver and why the game is running so poorly.  So please try to reenable it.

Hit Windows key-X, open the Device Manager, expand Display Adapters, right-click the Radeon entry, and if you see the option to enable it, do so.  Otherwise, choose Properties > Driver and enable it from there.  Restart your computer afterwards.

If this alone doesn't help, try installing the newest driver from AMD:

https://www.amd.com/en/support/downloads/drivers.html/processors/ryzen/ryzen-3000-series/amd-ryzen-5-3500u.html

Run the installer as an admin: right-click the download and select "Run as administrator."  Restart after installing and before trying to play.  If you still notice performance issues, please post a new dxdiag.

The automatic "run as administrator" would show up when you right-click the Sims 4 desktop shortcut and select Properties.

@Cheddarcheys  This update switched computers with Nvidia and AMD graphics to DirectX 11 mode, which means the game is also using the DX11 executable: TS4_x64 rather than TS4_DX9_x64.  So if the latter was allowed in Controlled Folder Access but the former was not, that would explain the issue.

@InnerRevoution7  Thanks for the update, and I'm glad DirectX 9 mode at least is working.  If you'd like to try to figure out why DX11 mode isn't working, please post a dxdiag, and I'll take a look.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @InnerRevoution7  Your dxdiag doesn't show anything obvious, but there are a number of generic update errors.  So please run a couple of basic checks of your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
    • Post the message you receive here

    Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

    Please also disable Game Mode and Game Bar, both under Windows Settings > Gaming.

    Having said that, there's no good reason DX11 mode wouldn't work on your computer.  What happens when you try to play?  If nothing at all, or you get an immediate "service initialization" or "already running" error, try setting exceptions in your antivirus for TS4_x64.exe and TS4_Launcher_x64.exe.  (The DX9 version uses a different executable and could therefore work when the DX11 version does not.)

    If that doesn't help, or you don't get one of those errors, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent attempt to launch Sims 4, specifically after you've done the steps I listed.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

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