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puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

Re: Sim stops short of doing any task

@andprosper  That's quite a lot you've tried.  Just to be extra thorough, have you in fact tried playing in a completely fresh Sims 4 folder also without adding anything back?  (It sounds like you probably did, but just in case.)  If you've only been removing content from that folder, or creating a fresh folder but adding back content, please instead move the entire folder out of Documents\Electronic Arts and onto your desktop, then run another repair.  Don't add anything at all to the new folder that spawns; just start a new save and see how it goes.

If that doesn't or didn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

3 Replies

  • andprosper's avatar
    andprosper
    5 years ago

    I believe I did that during the uninstall and re-install, but I can't honestly remember, so I've been trying it again just to be sure. The error occurred about two hours in. Let sims generate the folders itself and didn't add anything back. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @andprosper  There are a number of Windows errors in your dxdiag.  So it's a good idea to run a couple of basic checks on your Windows system files.  Here's how:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
    • Post the message you receive here

    If sfc reports that it found corrupt files and was unable to repair some of them, please let me know, and stop here.  Otherwise, restart your computer, then manually run any pending Windows updates: hit Windows key-i, select Update & Security, and click the button to check for updates.

    Your dxdiag also lists a few errors related to an element of the Acer User Experience Improvement Program.  So before you launch the game again, please find any tasks with that name (or similar) and End Task.  Then see if it makes a difference.  If you're looking, the exact faulting module is AppMonitorPlugIn.exe, although I'm not sure what you'd see in the Task Manager.

  • andprosper's avatar
    andprosper
    5 years ago

    No errors during restore health. Completed successfully.

    During sfc scan now, here is the message:

    Windows Resource Protection found corrupt files and successfully repaired them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.
    PS C:\WINDOWS\system32>

    Giving you this update right now before I try restarting and handle any of my Acer User Experience Errors. 

    Thank you

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