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- @TGamez1 Yes, and I've also tried re-opening the game and completely restarting my computer. 
- @OceanGamerGirl27 Do you have any mods? If so moving them to your desktop. 
 Delete localthumbcache.package file in the game folder. Delete all folders with the word "cache" in the name.
 Fix the game in Origin.
 Origin/Library -right-click on TS4 - option "Repair game"
 You have to wait until Origin will fix all packs, not only the base game.
 Turn on the game to create a new, empty mods folder. Check if a game is working.- You could try this and see if it works? 
- I have the same problem but I’m on console 
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