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Re: Sims 4 - Packs missing from EA app

I haven't played this game in a while, probably quite a few months. I went to play again and when I opened up the game, I noticed that all the extensions I had bought in the past couple years were completely gone. So, I closed the game and looked at my EA library and it showed that the only add-on I have is the Get to Work DLC. It also seemed like I had never played the game before because it says I only have 4 minutes of play time. I know for a fact I had bought so many extensions for this game in the past and spent a good amount of money on them too. So, to find out they were all just gone was really upsetting. This is the only EA account I have so it's not like I just opened the game in the wrong account. When I opened the game up my old families were still there but since the add-ons were gone, the pets I had from the Cats and Dogs pack were no longer there. I'm just really frustrated these packs I spent so much money on are just gone now. I honestly don't know how to get them back.

3 Replies

  • sillygalmcgeev2's avatar
    sillygalmcgeev2
    New Novice
    29 days ago

    I saw some old reports of similar things happening and they were told that it was just the wrong account, but I pulled up the order receipt from origins when I purchased some of these DLCs in . I got them before Origins sort of just merged and turned into EA but I know I've played the game after I merged my accounts and still had all of my DLC. The emails are the same I don't know what to do.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    26 days ago

    Hi sillygalmcgeev2​ 

    If your playtime has reset and your DLC isn't showing as owned, that does sound like you've logged into a different EA account.

    I'd recommend you get in contact with the live support team so they can help locate your content and get you properly logged in. You can reach out for more help on this from the site here

  • sillygalmcgeev2's avatar
    sillygalmcgeev2
    New Novice
    25 days ago

    I went back through my emails, at some point I got an email saying that the email to my account got changed. I honestly don't remember this at all but I logged into the new email and everything was there 😅