Re: Sims 4 - Packs missing from EA app

I haven't played this game in a while, probably quite a few months. I went to play again and when I opened up the game, I noticed that all the extensions I had bought in the past couple years were completely gone. So, I closed the game and looked at my EA library and it showed that the only add-on I have is the Get to Work DLC. It also seemed like I had never played the game before because it says I only have 4 minutes of play time. I know for a fact I had bought so many extensions for this game in the past and spent a good amount of money on them too. So, to find out they were all just gone was really upsetting. This is the only EA account I have so it's not like I just opened the game in the wrong account. When I opened the game up my old families were still there but since the add-ons were gone, the pets I had from the Cats and Dogs pack were no longer there. I'm just really frustrated these packs I spent so much money on are just gone now. I honestly don't know how to get them back.