Re: Sims 4 - Packs missing from EA app

Hello! i have a few saves (not just the one pictured) featuring a household with the cats and dogs add on. However in the EA app and in game it shows i haven't bought the add on. I bought the add-on on Origin and I'm not sure if that's the cause of it not being available to  me anymore, does anyone know how to fix this? i don't want to pay again