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Re: Sims 4 - Packs missing from EA app

I haven't played the Sims 4 in a year, but I went back to it today, and when I opened the EA app it claimed I had basically no minutes played and only owned the standard edition, which is false. I own about 15 add-on packs, but none of them are showing up on the EA app or in the game itself.

I repaired the app, but it won't say otherwise, and the game is not registering any of the add-ons as owned.

I have

Repaired the app multiple times
Restarted the EA app
Logged out and back in on the EA app
Restarted my computer
Deleted the UserSetting file as recommended recently
Uninstalled and reinstalled the entire game
Deleted the one and only mod in my files (and I have no cc)

I'm really frustrated as the packs are very expensive and I want to play with them - has anyone had any success in fixing this and getting the apps recognised on their account again?

1 Reply

EA_Mako
Community Manager
2 months ago
Hey thetempestaurora,

Your post has been moved over to this thread as it's relevant to what you're currently running into. Please take a look at the solution stickied to the first post and give those steps a try, as that should help out in your situation as well.

gretald
Your post was moved over to the main thread, so you're in the right spot already! You should be able to scroll up to the first post to find the solution that was mentioned. Try checking that your thread is sorted by Newest and your latest post will be just under the solution (until I post this response), which may make it a bit easier to see the steps above.