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mrsderpina's avatar
mrsderpina
New Rookie
7 months ago
Solved

Re: Sims 4 - 'There is a problem with your games setup. Please reinstall your ga

I have the exact same problem after the latest patch for the Lovestruck pack (which I don't even own). Repairing the game and reinstalling the EA app did nothing. After paying so much for all the pac...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    7 months ago

    @mrsderpina  Did you ever try a clean user folder?  If not, please try that now:  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, try playing in a new admin Windows account.  Make it local, as in, don't link it to your Microsoft account.  You'll be able to (try to) launch the game without reinstalling anything.

    If that doesn't help either, please do a (more thorough) clean uninstall and reinstall of Sims 4, as described here:

    https://answers.ea.com/t5/PC/CURRENT-ISSUE-Sims-4-DLC-shows-as-installed-won-t-load-in-game/m-p/12942151#uninstall

puzzlezaddict's avatar
puzzlezaddict
Hero+
7 months ago

@mrsderpina  Repair the game itself.  And if you use a third-party antivirus, set exceptions for TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64; or the Bin folder they're in.  Set an exception for EADesktop.exe as well.

  • mrsderpina's avatar
    mrsderpina
    New Rookie
    7 months ago

    I've repaired the game twice and it still doesn't work. I have also uninstalled and reinstalled the EA app.
    I've installed Visual C++, the Multi Media Pack, and uninstalled and reinstalled DirectX as suggested in older threads, but it still doesn't work.
    I don't use any third party anti-virus software, just Windows Defender.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      7 months ago

      @mrsderpina  Did you ever try a clean user folder?  If not, please try that now:  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

      If that doesn't help, try playing in a new admin Windows account.  Make it local, as in, don't link it to your Microsoft account.  You'll be able to (try to) launch the game without reinstalling anything.

      If that doesn't help either, please do a (more thorough) clean uninstall and reinstall of Sims 4, as described here:

      https://answers.ea.com/t5/PC/CURRENT-ISSUE-Sims-4-DLC-shows-as-installed-won-t-load-in-game/m-p/12942151#uninstall

      • mrsderpina's avatar
        mrsderpina
        New Rookie
        7 months ago

        @puzzlezaddictYes, I tried a clean folder. The game still won't start, and it doesn't even create a new folder, which means the error occurs before the game even loads.
        I will try your suggestion with the new Windows account. How do I create a new account (I've never used it with Windows 10 as I'm the only person using the computer)?

        I don't think a clean uninstall will help, as many other users have tried this several times in the past with the same error, but I will try the other advice.

        Edited: I figured out how to create a local account. Unfortunately, that didn't solve the problem. I also get the same error message when I try to start Sims 4 with the other account.

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