Re: sims 4 cache file missing

@Zetus_Lapetus_B  Some online guides haven't been updated in a while, and Sims 4 no longer creates certain files.  If you don't see the file described, just skip that step.

If that doesn't help, try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If you still get a black screen, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/