Re: Sims 4 causes my computer to restart
Hello, I have the same issue as the previous person here. I did all of these and obviously cannot understand the CBS text document. If there's someone who gladly could help me, I'd appreciate it!
Forum Discussion
@Mitrr1 I've split your post into its own thread because the previous thread is old and may not be relevant to your issue.
First of all, is your computer itself restarting, or is it shutting down and not restarting, or is something else happening? What did sfc say when you ran it? Options would be did not find any integrity violations, found corrupt files and successfully repaired them, and found corrupt files and was unable to repair some of them. Only the last one is of any concern.
Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Thanks for reply!
It restarts itself after giving me black screen for couple of minutes (with sound still on).
sfc found corrupt files and successfully repaired them.@Mitrr1 Your dxdiag lists a number of crashes of the graphics driver, so the place to start is with a clean uninstall and reinstall of the driver. Here's how:
You can get a fresh copy of the newest Nvidia driver here:
https://www.nvidia.com/Download/driverResults.aspx/218740/en-us/
Once you've reinstalled the driver and restarted your computer, try to play, and if you get another black screen/freeze/restart, please post a new dxdiag so I can compare it to the first one.
Hey,
I did it and I think it worked, I haven't gotten a black screen or restart since then.
Thank you!
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