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Mitrr1's avatar
Mitrr1
Not applicable
2 years ago

Re: Sims 4 causes my computer to restart

Hello, I have the same issue as the previous person here. I did all of these and obviously cannot understand the CBS text document. If there's someone who gladly could help me, I'd appreciate it!
pc
Mitrr1's avatar
Mitrr1
Not applicable
2 years ago

Thanks for reply!

It restarts itself after giving me black screen for couple of minutes (with sound still on).
sfc found corrupt files and successfully repaired them.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@Mitrr1  Your dxdiag lists a number of crashes of the graphics driver, so the place to start is with a clean uninstall and reinstall of the driver.  Here's how:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

You can get a fresh copy of the newest Nvidia driver here:

https://www.nvidia.com/Download/driverResults.aspx/218740/en-us/

Once you've reinstalled the driver and restarted your computer, try to play, and if you get another black screen/freeze/restart, please post a new dxdiag so I can compare it to the first one.

  • Mitrr1's avatar
    Mitrr1
    Not applicable
    2 years ago

    Hey,

    I did it and I think it worked, I haven't gotten a black screen or restart since then.

    Thank you!

  • Mitrr1's avatar
    Mitrr1
    Not applicable
    2 years ago

    Hello again,

    It happened again.
    This time I got a yellow and a white screen before it restarted itself again.
    My pc got loud before doing that, so can it be overheating?
    I've bought 2 new fans for it, which will arrive in two days.

    I've attached the dxdiag file.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      2 years ago

      @Mitrr1  This could be an overheating issue, or the system could have been working harder to resolve the problem before the crash.  If you want to be sure, the best way is with some hardware monitoring.  Please download hwinfo (it's free) from here:

      https://www.hwinfo.com/download/

      You don't need to install anything; just choose the Portable version, unzip it, and launch it from Downloads or wherever you like.  If you do want the full installer, be sure to click the button for hwinfo itself, not for lansweeper.

      Restart your computer, open hwinfo, choose Sensors Only, and click the button that's a sheet of paper with a + to start logging.  Save the log file to your desktop for easy access.  Wait five minutes, then open Sims 4 and play until your computer crashes.  Don't alt-tab out of the game or run any other programs, aside from the EA App of course, while you're testing.  The log should be intact until the point where the system crashed, or if only the game crashes this time, click the same button to stop logging.

      Please upload the log to the third-party filesharing site of your choice (Google Drive, Dropbox, etc.) and link it for me.  Either leave it in .csv format or, if you're going to use OneDrive, create a .zip file, and don't open the log before uploading it, or else my log reader might not be able to interpret it.

      Please also provide the crash dumps from your two most recent BSODs.  Open C:\Windows\Minidump, right-click the most recent files and select Copy, then right-click your desktop and select Paste.  From there, you can zip the files together and upload that as well.  I'm only interested in crash dumps from after you reinstalled the graphics driver, so please skip the older ones.

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