Re: Sims 4 causes my computer to restart
Hello, I have the same issue as the previous person here. I did all of these and obviously cannot understand the CBS text document. If there's someone who gladly could help me, I'd appreciate it!
Forum Discussion
@Mitrr1 Your dxdiag lists a number of crashes of the graphics driver, so the place to start is with a clean uninstall and reinstall of the driver. Here's how:
You can get a fresh copy of the newest Nvidia driver here:
https://www.nvidia.com/Download/driverResults.aspx/218740/en-us/
Once you've reinstalled the driver and restarted your computer, try to play, and if you get another black screen/freeze/restart, please post a new dxdiag so I can compare it to the first one.
Hello again,
It happened again.
This time I got a yellow and a white screen before it restarted itself again.
My pc got loud before doing that, so can it be overheating?
I've bought 2 new fans for it, which will arrive in two days.
I've attached the dxdiag file.
@Mitrr1 This could be an overheating issue, or the system could have been working harder to resolve the problem before the crash. If you want to be sure, the best way is with some hardware monitoring. Please download hwinfo (it's free) from here:
https://www.hwinfo.com/download/
You don't need to install anything; just choose the Portable version, unzip it, and launch it from Downloads or wherever you like. If you do want the full installer, be sure to click the button for hwinfo itself, not for lansweeper.
Restart your computer, open hwinfo, choose Sensors Only, and click the button that's a sheet of paper with a + to start logging. Save the log file to your desktop for easy access. Wait five minutes, then open Sims 4 and play until your computer crashes. Don't alt-tab out of the game or run any other programs, aside from the EA App of course, while you're testing. The log should be intact until the point where the system crashed, or if only the game crashes this time, click the same button to stop logging.
Please upload the log to the third-party filesharing site of your choice (Google Drive, Dropbox, etc.) and link it for me. Either leave it in .csv format or, if you're going to use OneDrive, create a .zip file, and don't open the log before uploading it, or else my log reader might not be able to interpret it.
Please also provide the crash dumps from your two most recent BSODs. Open C:\Windows\Minidump, right-click the most recent files and select Copy, then right-click your desktop and select Paste. From there, you can zip the files together and upload that as well. I'm only interested in crash dumps from after you reinstalled the graphics driver, so please skip the older ones.
Hi,
Thank you again for helping me.
My hwinfo is in google docs form for some reason and I hope that's ok.
It did it automatically.
https://drive.google.com/file/d/14jlW7BRBw-MLzm2nqllNxdNkmp57u0Il/view?usp=drive_link@Mitrr1 I apologize for the late reply. I wanted to get a second opinion on this because I'm not completely sure what to make of the info. What is clear is that the system crash was triggered by the Nvidia graphics driver, but that doesn't necessarily mean the driver itself is the problem. It could be the graphics card, or it could be another component of the computer, for example the SSD.
Still, the place to start, if you can, is testing with a different graphics card. If possible, borrow one from a friend or family member, however briefly. If it's another Nvidia card, you don't need to do anything other than swap the units; if it's an AMD card, clean-uninstall the Nvidia driver again before installing the appropriate AMD driver (you can find them here).
If you can't test with a different graphics card, at least not right now, one thing worth trying is cleaning your existing GPU. The core temperature, while a little high, was never in the danger zone, but the hotspot temperature was above 90º C at times. I can't tell you if this is the problem, or even a problem, because different cards have different tolerances. But if the GPU is dusty, doing a basic cleaning might help.
So would running the game with the case open, if the case itself doesn't have great airflow. While it isn't a great way to use your computer in general, it's a helpful test. You can see the GPU hotspot reading in hwinfo yourself in real time, or you can log another session.
I'm also curious as to whether you've set a framerate limit anywhere in the system. For most of the log, hwinfo reports that the "presented" fps is 200, which is Sims 4's built-in limit, but the "displayed" fps is 60, which is the monitor's refresh rate. But I'm not sure hwinfo would pick up the monitor's displayed fps on its own, which is why I'm asking if you've done anything else to affect framerates.
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