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Hero+

Re: Sims 4 crashes when loading into household

@IIrjvcII Yes, this one came through fine. It's an element of the game itself crashing, not anything on your system. So please clear Origin's cache and repair again, even if you did it before. Sometimes this doesn't work on the first try, for whatever reason.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

If that doesn't help, please move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just see whether you can start a new save and play for a bit. Let me know either way.

There are certainly more invasive troubleshooting steps to try, but hopefully one of the simpler ones works instead.

3 Replies

IIrjvcII
5 years ago
I did what you said and is still didn't work, I tried to go into build mode instead and it still crashed. It seems that no matter what i do it won't work. I don't know if it helps at all but it also takes a lot longer to load.
ok, so i am currently re-installing the game but i did create a backup folder on my desktop just in case.
puzzlezaddict
Hero+
5 years ago
@IIrjvcII Let me know if the reinstall doesn't help. The crash dump says the game, or an element of it, attempted to execute at a non-executable memory address, so the most likely suspect is TS4 itself. However, the problem could also be one of the runtimes the game uses, or even other system issues that wouldn't seem related.

Please let me know if you've overclocked any components as well.
IIrjvcII
5 years ago
Okay so, I managed to finally get the sims to work. I had to uninstall and re-install origin about 5 times and then do the same for the sims 4 because it kept saying error and then a serial of numbers. I use re-shade and that's what the problem was, i think, because i recently updated it and it started to go hay-wire after that. But thank you so so much for helping me these past days!