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puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

Re: sims 4 crashing at loading screen

@jazzie205  Please remove your mods and keep them removed while troubleshooting.  It's always best to remove any complicating factors until the game is stable again.

If you get another crash when trying to close the pop-up, try launching the game in windowed mode.  Go into Documents > Electronic Arts > The Sims 4, open Optiions.ini, search for fullscreen , and set it to 0 (zero).

For the missing packs, I think at this point, the best approach is to uninstall Sims 4 with Revo as well, and reinstall it.  Before doing so, rename the Sims 4 folder in Documents > Electronic Arts to something that doesn't include "Sims 4" so Revo doesn't flag it for deletion.

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  • jazzie205's avatar
    jazzie205
    2 years ago

    after taking the mods out, the game doesn't crash, it just moves incredibly slow (having the do the desktop thing but it only works sometimes). i'm downloading revo right now and uninstalling. thank you so much for hepling me this far, i hope its over soon lol

    this is the reliability report from when i had my mods in.

    Source
    The Sims™ 4

    Summary
    Stopped working

    Date
    ‎2/‎21/‎2024 2:37 PM

    Status
    Report sent

    Description
    Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: TS4_x64.exe
    Application Version: 1.104.58.1030
    Application Timestamp: 657aad6a
    Fault Module Name: msvcrt.dll
    Fault Module Version: 7.0.22621.2506
    Fault Module Timestamp: 657b2709
    Exception Code: c0000005
    Exception Offset: 0000000000079612
    OS Version: 10.0.22621.2.0.0.768.101
    Locale ID: 1033
    Additional Information 1: 734e
    Additional Information 2: 734e0f91ff8683ad443dfb9bee1fa91e
    Additional Information 3: 1b43
    Additional Information 4: 1b43d8c9daa7d5f8b66451ee6ce52aab

    Extra information about the problem
    Bucket ID: 2df86e689179c5998ecd14cf2df28d43 (2219453071425178947)

  • jazzie205's avatar
    jazzie205
    2 years ago

    uninstalling and reinstalling the packs worked this time! now i'm gonna slowly add my mods into the game just to be safe.

    thank you so much for your help

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