Re: Sims 4 crashing on startup

@jaspershorns  The initial scan isn't as thorough as the custom one, but it can of course find some problems, and maybe all of them in your case.  The fact that the custom scan came back clean is great.

Please try playing Sims 4 in a new admin Windows account.  Make it local, as in, don't link it to your Microsoft account; you'll need to set up some security questions instead.  You'll be able to (try to) launch the game without reinstalling anything, but your saves and other user data will of course not be available, which is fine for the purpose of this test.

If the game still crashes in the new account, please post a new dxdiag.

Game seems to work fine in new admin account.

@jaspershorns  That's good news in that it means the problem is confined to your main account rather than being a more general system issue.  If you'd like to try to fix your main account, try the suggestions in the first post of this thread, specifically "Reset permissions for Documents" and "Move/restore location of Documents":

https://answers.ea.com/t5/PC/CURRENT-ISSUE-Sims-4-already-running/m-p/13276380#M264944

Documents is in the right place. Reset permissions and made sure OneDrive sync is off. Still crashing :/

@jaspershorns  If you want to keep trying to fix your main Windows account, please move Documents to a different location, at least long enough to test.

If this doesn't help, then I'm not sure what else to tell you.  Beyond what I've already suggested, addressing this type of problem is kind of looking for a needle in a haystack, and I don't really know where else to look.

Gotcha. I'll keep goofing around with things and see if I can get somewhere. I appreciate your help, thank you so much for trying!