Forum Discussion

Re: Sims 4 Crashing/Freezing/Lag, Surface Pro 7

I recently updated my laptop to Windows 11, having played the game regularly. Now, when I open it, the game freezes and I cannot move the mouse. If I return to the desktop then reopen it, the game will have loaded, but I still can't click anything or move the mouse. 

I have already reinstalled my graphics driver (Intel Iris, I think - this might be wrong!) and moved all of my mods out of the folder. I also reinstalled the game. 

I have attached a dxdiag. 

Any other ideas would be greatly appreciated. Thank you! 

5 Replies

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,082 PostsLatest Activity: 5 minutes ago