@JeanetteJeanette For the issues with this site, what browser are you using, and does this still happen with a different browser?
For the rest, please try connecting your laptop to a different network, for example one at work/school, or a friend's house, or a Starbucks—whatever you can access. You can also set your phone as a mobile hotspot, using data rather than your home wifi. You wouldn't want to download all of Sims 4 or 3 this way, but the EA App is a small-enough download to be manageable. Please use a different browser here as well.
If a different network doesn't help, please post a screenshot of whatever you see when you try to download the App.
I really appreciate your taking the time to reply. We live in a very rural area, out "in the middle of nowhere," so some of this is difficult, but nonetheless, we think we have this worked out. Thank you so much for your help!
Community Manager
