Forum Discussion

Re: Sims 4 error code 124:88a9dcaf:6cc90252

Hi @endingtune

I tested your save and got the same error when trying to load your lot.

I was able to make it load again with the following steps

  1. Load the save but instead of choosing a Sim that's at home (or on vacation, that didn't seem to help) choose the one that's currently at the gallery. This will load the gallery lot. 
  2. Go home with your Sim. The lot should now load

Now the issue with this is, that I tried your save without any cc, which means, all your Sims will be stripped of their cc and the houses as well. I don't know what messed up your game (could be a custom content piece in any of the lot that got stripped when I loaded the game this way) or something else

So, try these steps at first, with your custom content to see if it also solves the issue. If it does, you can keep the cc but do make sure all your mods are updated (if you use any of those).

If it doesn't load still, strip the game of all custom content, then try if it works for you. If it does, start putting back your cc in groups to find out what's causing it. Don't save in between and keep a backup

I also didn't test for very long so there are no guarantees it doesn't come back or other lots aren't affected as well.

5 Replies

  • I did this. I load a sim from my gallery without cc and still have this issue. I tried to play with a random sim but then I got error code 106.
    I even deleted the sim who was at vacation and  got the error when I played with it. But nothing changed.
    Except I got a new lastException file.  Do you think this can help find the problem? 

    Spoiler
    <?xml version="1.0"?>
    <root>
        <report>
            <version>2</version>
            <sessionid>b7007fbee342fa2d5c0d1cf4</sessionid>
            <type>desync</type>
            <sku>ea.maxis.sims4_64.15.pc</sku>
            <createtime>2018-12-09 14:51:43</createtime>
            <buildsignature>Local.Unknown.Unknown.1.47.49.1020-1.200.000.373.Release</buildsignature>
            <categoryid>__init__.py:197</categoryid>
            <desyncid>b7007fbee342fa2d5c0d1cf4</desyncid>
            <systemconfig/>
            <screenshot/>
            <desyncdata>Exception raised while processing zone spin up sequence: 'temple_Gate_MysticalArchway' object has no attribute 'get_single_portal_locations' (AttributeError: 'temple_Gate_MysticalArchway' object has no attribute 'get_single_portal_locations')&#xD;
            Traceback (most recent call last):&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 113, in wrapped&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 109, in finally_wrap&#xD;
              File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#xD;
              File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 356, in c_api_client_connect&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 547, in do_zone_spin_up&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1299, in update&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 407, in on_enter&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\temple\temple_zone_director.py", line 135, in on_cleanup_zone_objects&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\temple\temple_zone_director.py", line 275, in _setup_gates&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\objects\doors\door.py", line 51, in get_door_positions&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\objects\components\__init__.py", line 197, in __getattr__&#xD;
            AttributeError: 'temple_Gate_MysticalArchway' object has no attribute 'get_single_portal_locations'&#xD;
            rtim=0</desyncdata>
        </report>
        <report>
            <version>2</version>
            <sessionid>b7007fbee342fa2d5c0d1cf4</sessionid>
            <type>desync</type>
            <sku>ea.maxis.sims4_64.15.pc</sku>
            <createtime>2018-12-09 14:52:20</createtime>
            <buildsignature>Local.Unknown.Unknown.1.47.49.1020-1.200.000.373.Release</buildsignature>
            <categoryid>resolver.py:828</categoryid>
            <desyncid>b7007fbee342fa2d5c0d1cf4</desyncid>
            <systemconfig/>
            <screenshot/>
            <desyncdata>Exception raised while processing zone spin up sequence: Trying to use SingleObjectResolver with something that is not an Object: ParticipantType.Actor (ValueError: Trying to use SingleObjectResolver with something that is not an Object: ParticipantType.Actor)&#xD;
            Traceback (most recent call last):&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 113, in wrapped&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 109, in finally_wrap&#xD;
              File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#xD;
              File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 356, in c_api_client_connect&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 547, in do_zone_spin_up&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1299, in update&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 847, in on_enter&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\world\travel_group_manager.py", line 252, in return_objects_left_in_destination_world&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\objects\system.py", line 191, in create_object&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\world\travel_group_manager.py", line 246, in post_create_old_object&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\build_buy.py", line 443, in move_object_to_household_inventory&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\objects\components\__init__.py", line 124, in wrapped_method&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\objects\components\tooltip_component.py", line 376, in on_hovertip_requested&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\objects\components\tooltip_component.py", line 413, in update_object_tooltip&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\objects\components\tooltip_component.py", line 502, in _ui_metadata_gen&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\interactions\utils\localization_tokens.py", line 429, in get_tokens&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\interactions\utils\localization_tokens.py", line 429, in &lt;genexpr&gt;&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\interactions\utils\localization_tokens.py", line 305, in _get_token&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\tunable_utils\tunable_object_generator.py", line 31, in get_objects&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\event_testing\resolver.py", line 828, in get_participants&#xD;
            ValueError: Trying to use SingleObjectResolver with something that is not an Object: ParticipantType.Actor&#xD;
            rtim=0</desyncdata>
        </report>
        <report>
            <version>2</version>
            <sessionid>b7007fbee342fa2d5c0d1cf4</sessionid>
            <type>desync</type>
            <sku>ea.maxis.sims4_64.15.pc</sku>
            <createtime>2018-12-09 14:54:16</createtime>
            <buildsignature>Local.Unknown.Unknown.1.47.49.1020-1.200.000.373.Release</buildsignature>
            <categoryid>__init__.py:197</categoryid>
            <desyncid>b7007fbee342fa2d5c0d1cf4</desyncid>
            <systemconfig/>
            <screenshot/>
            <desyncdata>Exception raised while processing zone spin up sequence: 'temple_Gate_MysticalArchway' object has no attribute 'get_single_portal_locations' (AttributeError: 'temple_Gate_MysticalArchway' object has no attribute 'get_single_portal_locations')&#xD;
            Traceback (most recent call last):&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 113, in wrapped&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 109, in finally_wrap&#xD;
              File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#xD;
              File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 356, in c_api_client_connect&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 547, in do_zone_spin_up&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1299, in update&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 407, in on_enter&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\temple\temple_zone_director.py", line 135, in on_cleanup_zone_objects&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\temple\temple_zone_director.py", line 275, in _setup_gates&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\objects\doors\door.py", line 51, in get_door_positions&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\objects\components\__init__.py", line 197, in __getattr__&#xD;
            AttributeError: 'temple_Gate_MysticalArchway' object has no attribute 'get_single_portal_locations'&#xD;
            rtim=0</desyncdata>
        </report>
        <report>
            <version>2</version>
            <sessionid>b7007fbee342fa2d5c0d1cf4</sessionid>
            <type>desync</type>
            <sku>ea.maxis.sims4_64.15.pc</sku>
            <createtime>2018-12-09 14:56:17</createtime>
            <buildsignature>Local.Unknown.Unknown.1.47.49.1020-1.200.000.373.Release</buildsignature>
            <categoryid>indexed_manager.py:148</categoryid>
            <desyncid>b7007fbee342fa2d5c0d1cf4</desyncid>
            <systemconfig/>
            <screenshot/>
            <desyncdata>Exception raised while processing zone spin up sequence: ID collision detected. ID:137087562373399228, New Object:AdventureGear_Machete:0x01e70869626402bc, Existing Object:AdventureGear_Machete:0x01e70869626402bc (ObjectIDError: ID collision detected. ID:137087562373399228, New Object:AdventureGear_Machete:0x01e70869626402bc, Existing Object:AdventureGear_Machete:0x01e70869626402bc)&#xD;
            Traceback (most recent call last):&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 113, in wrapped&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 109, in finally_wrap&#xD;
              File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#xD;
              File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 356, in c_api_client_connect&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 547, in do_zone_spin_up&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1299, in update&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 847, in on_enter&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\world\travel_group_manager.py", line 252, in return_objects_left_in_destination_world&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\objects\system.py", line 183, in create_object&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\objects\object_manager.py", line 505, in add&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\indexed_manager.py", line 148, in add&#xD;
            indexed_manager.ObjectIDError: ID collision detected. ID:137087562373399228, New Object:AdventureGear_Machete:0x01e70869626402bc, Existing Object:AdventureGear_Machete:0x01e70869626402bc&#xD;
            rtim=0</desyncdata>
        </report>
    </root>
  • I did this. I load a sim from my gallery without cc and still have this issue. I tried to play with a random sim but then I got error code 106.
    I even deleted the sim who was at vacation and  got the error when I played with it. But nothing changed.
    Except I got a new lastException file.  Do you think this can help find the problem? 

    <?xml version="1.0"?>
    <root>
        <report>
            <version>2</version>
            <sessionid>b7007fbee342fa2d5c0d1cf4</sessionid>
            <type>desync</type>
            <sku>ea.maxis.sims4_64.15.pc</sku>
            <createtime>2018-12-09 14:51:43</createtime>
            <buildsignature>Local.Unknown.Unknown.1.47.49.1020-1.200.000.373.Release</buildsignature>
            <categoryid>__init__.py:197</categoryid>
            <desyncid>b7007fbee342fa2d5c0d1cf4</desyncid>
            <systemconfig/>
            <screenshot/>
            <desyncdata>Exception raised while processing zone spin up sequence: 'temple_Gate_MysticalArchway' object has no attribute 'get_single_portal_locations' (AttributeError: 'temple_Gate_MysticalArchway' object has no attribute 'get_single_portal_locations')&#xD;
            Traceback (most recent call last):&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 113, in wrapped&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 109, in finally_wrap&#xD;
              File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#xD;
              File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 356, in c_api_client_connect&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 547, in do_zone_spin_up&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1299, in update&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 407, in on_enter&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\temple\temple_zone_director.py", line 135, in on_cleanup_zone_objects&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\temple\temple_zone_director.py", line 275, in _setup_gates&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\objects\doors\door.py", line 51, in get_door_positions&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\objects\components\__init__.py", line 197, in __getattr__&#xD;
            AttributeError: 'temple_Gate_MysticalArchway' object has no attribute 'get_single_portal_locations'&#xD;
            rtim=0</desyncdata>
        </report>
        <report>
            <version>2</version>
            <sessionid>b7007fbee342fa2d5c0d1cf4</sessionid>
            <type>desync</type>
            <sku>ea.maxis.sims4_64.15.pc</sku>
            <createtime>2018-12-09 14:52:20</createtime>
            <buildsignature>Local.Unknown.Unknown.1.47.49.1020-1.200.000.373.Release</buildsignature>
            <categoryid>resolver.py:828</categoryid>
            <desyncid>b7007fbee342fa2d5c0d1cf4</desyncid>
            <systemconfig/>
            <screenshot/>
            <desyncdata>Exception raised while processing zone spin up sequence: Trying to use SingleObjectResolver with something that is not an Object: ParticipantType.Actor (ValueError: Trying to use SingleObjectResolver with something that is not an Object: ParticipantType.Actor)&#xD;
            Traceback (most recent call last):&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 113, in wrapped&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 109, in finally_wrap&#xD;
              File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#xD;
              File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 356, in c_api_client_connect&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 547, in do_zone_spin_up&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1299, in update&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 847, in on_enter&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\world\travel_group_manager.py", line 252, in return_objects_left_in_destination_world&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\objects\system.py", line 191, in create_object&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\world\travel_group_manager.py", line 246, in post_create_old_object&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\build_buy.py", line 443, in move_object_to_household_inventory&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\objects\components\__init__.py", line 124, in wrapped_method&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\objects\components\tooltip_component.py", line 376, in on_hovertip_requested&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\objects\components\tooltip_component.py", line 413, in update_object_tooltip&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\objects\components\tooltip_component.py", line 502, in _ui_metadata_gen&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\interactions\utils\localization_tokens.py", line 429, in get_tokens&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\interactions\utils\localization_tokens.py", line 429, in &lt;genexpr&gt;&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\interactions\utils\localization_tokens.py", line 305, in _get_token&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\tunable_utils\tunable_object_generator.py", line 31, in get_objects&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\event_testing\resolver.py", line 828, in get_participants&#xD;
            ValueError: Trying to use SingleObjectResolver with something that is not an Object: ParticipantType.Actor&#xD;
            rtim=0</desyncdata>
        </report>
        <report>
            <version>2</version>
            <sessionid>b7007fbee342fa2d5c0d1cf4</sessionid>
            <type>desync</type>
            <sku>ea.maxis.sims4_64.15.pc</sku>
            <createtime>2018-12-09 14:54:16</createtime>
            <buildsignature>Local.Unknown.Unknown.1.47.49.1020-1.200.000.373.Release</buildsignature>
            <categoryid>__init__.py:197</categoryid>
            <desyncid>b7007fbee342fa2d5c0d1cf4</desyncid>
            <systemconfig/>
            <screenshot/>
            <desyncdata>Exception raised while processing zone spin up sequence: 'temple_Gate_MysticalArchway' object has no attribute 'get_single_portal_locations' (AttributeError: 'temple_Gate_MysticalArchway' object has no attribute 'get_single_portal_locations')&#xD;
            Traceback (most recent call last):&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 113, in wrapped&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 109, in finally_wrap&#xD;
              File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#xD;
              File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 356, in c_api_client_connect&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 547, in do_zone_spin_up&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1299, in update&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 407, in on_enter&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\temple\temple_zone_director.py", line 135, in on_cleanup_zone_objects&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\temple\temple_zone_director.py", line 275, in _setup_gates&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\objects\doors\door.py", line 51, in get_door_positions&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\objects\components\__init__.py", line 197, in __getattr__&#xD;
            AttributeError: 'temple_Gate_MysticalArchway' object has no attribute 'get_single_portal_locations'&#xD;
            rtim=0</desyncdata>
        </report>
        <report>
            <version>2</version>
            <sessionid>b7007fbee342fa2d5c0d1cf4</sessionid>
            <type>desync</type>
            <sku>ea.maxis.sims4_64.15.pc</sku>
            <createtime>2018-12-09 14:56:17</createtime>
            <buildsignature>Local.Unknown.Unknown.1.47.49.1020-1.200.000.373.Release</buildsignature>
            <categoryid>indexed_manager.py:148</categoryid>
            <desyncid>b7007fbee342fa2d5c0d1cf4</desyncid>
            <systemconfig/>
            <screenshot/>
            <desyncdata>Exception raised while processing zone spin up sequence: ID collision detected. ID:137087562373399228, New Object:AdventureGear_Machete:0x01e70869626402bc, Existing Object:AdventureGear_Machete:0x01e70869626402bc (ObjectIDError: ID collision detected. ID:137087562373399228, New Object:AdventureGear_Machete:0x01e70869626402bc, Existing Object:AdventureGear_Machete:0x01e70869626402bc)&#xD;
            Traceback (most recent call last):&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 113, in wrapped&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 109, in finally_wrap&#xD;
              File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#xD;
              File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 356, in c_api_client_connect&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 547, in do_zone_spin_up&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1299, in update&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 847, in on_enter&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\world\travel_group_manager.py", line 252, in return_objects_left_in_destination_world&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\objects\system.py", line 183, in create_object&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\objects\object_manager.py", line 505, in add&#xD;
              File "T:\InGame\Gameplay\Scripts\Server\indexed_manager.py", line 148, in add&#xD;
            indexed_manager.ObjectIDError: ID collision detected. ID:137087562373399228, New Object:AdventureGear_Machete:0x01e70869626402bc, Existing Object:AdventureGear_Machete:0x01e70869626402bc&#xD;
            rtim=0</desyncdata>
        </report>
    </root>
  • crinrict's avatar
    crinrict
    Hero+
    7 years ago

    Ah sorry. There's one Sim that's currently on a different lot .. but not on vacation. Think it was a gallery (aka a real gallery with paintings) lot and not the gallery where you download your Sims.

    Try playing with him instead of one of the Sims that are at home.

  • Hello again!
    My game is finally working! :eahigh_file:
    I loaded one of my previous game when my sims who went to the jungle isn't existed and now it's working!!!
    Thank you for your support and your time! 😳