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Re: Sims 4 Error code Game failed to load102 but i have no cc or mods

HI @Rose_0130000 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
  • Custom content like clothing, hair, skins, make up ....
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

5 Replies

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago
    @Rose_0130000 That's multiple errors. Bit hard to tell which one is related to the error.

    Could you delete the exception file, then trigger the error again and see what the new exception file comes up with ?

    Wonder why I can load your save fine without any issues.Are you sure you sent me the correct one ? Does it matter which family ?
  • It appears that origin fixed the problem by reinstalling sims 4 in another location but if u are wondering i still have the old game files were the error did happen.Here is also the last exeption file were i triggered the error.I am also going to be staring putting my save back.

    Thank you for the help that you provided.