Re: Sims 4 Expansion not showing up after reedeming code

Same problem. I think problem is on EA side. And they must solve it now. Its still same. From EA App everything is problem. I dont know whats going on, but EA is terrible. They fix something, but broke two another things. Then they want sending log etc., but when this problem appear on many other account, then problem isnt on our gamer side, its your EA side.

Hey, I opened a case in support but I don't really get help there (at least for now). I think it's sad they take years to answer while I'm waiting to receive access to the product I paid for. I already gave them the code I redeemed yesterday (they should be able to see who redeemed it, right?) and as you can see others have the same problem. I'm waiting to get access or a refund or something. I don't know what else to do, this problem has never been there before and it's kinda frustrating..

Just submitted my case, and hopefully, I can be assisted.

Hi there. Did you ever get help?

@knaomi20 and anyone else reading this thread, please use this master thread for DLC that was purchased through the EA App not being available to download:

https://answers.ea.com/t5/Technical-Issues-PC/Purchased-DLC-not-appearing/m-p/12944406#M260592

And please use this one for third-party codes:

https://answers.ea.com/t5/Technical-Issues-PC/Sims-4-DLC-key-not-working/td-p/12979485

Since we have master threads now, I'll lock this one here.