@Mellie-Chan25 Your dxdiag isn't attached to your post. It would be very helpful to see it. Please also move your entire Sims 4 game folder out of Documents\Electronic Arts and onto your desktop, launch the game (which will create a clean folder with no content), and try to play a new save for a bit. Don't add anything else to the clean folder. Let me know whether your computer still freezes with the new save.
Sorry for the late reply, i had manually uninstalled Origin and reinstalled it along with SIms 4, Just Sims 4 with none of the additions i bought. I am going to try what you suggested now and let you know.The DxDiag.txt. should be attached now.
Alright, i did what you said and my whole system still froze, a hard reset was required.
@Mellie-Chan25 Since you have Windows 7, the usual Windows errors aren't listed at the bottom of the dxdiag. But you can look elsewhere for similar entries. Hit Windows key-R and enter "perfmon /rel" without quotes. You'll see a chart with an entry for each day. For each of the last two or three days, look for any error that mentions Sims 4 or Origin, or that has a timestamp from when you tried to play.
For each one you find, click "View technical details," copy the information, and paste it into a text document. (Notepad works fine.) For some of the entries, the time listed on the main page is different than the time the error happened, which is only listed in the technical details, so be sure to double-check the entries. When you've copied everything in to the .txt file, you can attach it to a post like you did with your dxdiag.
Okay thank you, this is all that i could find. Every error stated. "stopped working".
@Mellie-Chan25 Do you have any newer errors? All of those seem to be from around the time you manually uninstalled Origin. Please test the game again, and if it still freezes your computer, look for any entry in the Reliability Monitor from around the time you tried to play. The timestamps that show in the initial window can be off by an hour or so, but it should be easy enough to find the newest entries.
