Forum Discussion

Re: Sims 4 game crashing after February update 2024

@Maame18  Please check Windows Defender or your third-party antivirus, whichever you use, for any recent actions related to Sims 4.  If you find anything, set exceptions for TS4_x64.exe and EADesktop.exe.

If that doesn't help, please try the suggestion here (post 17):

https://answers.ea.com/t5/PC/Sims-4-Crashing-Freezing-Lag-Surface-Pro-7/m-p/13477590#M270800

Even though you have a different model Surface and a different graphics driver, your laptop may have the same settings available, and those settings may be incompatible with Sims 4.

1 Reply

  • Maame18's avatar
    Maame18
    2 years ago

    Thank you! it works I just had to turn off controlled folder access in window security and then ransomware protection.