Re: Sims 4 game crashing after February update 2024
Hi, I was wondering if I could also get some help for the same problem! I’ve repaired, reinstalled played without mods and none of these stopped the game from randomly crashing. I have tried playing with the clean user folder and it seemed to work; what would you suggest for the next steps? I’ll attach the dxdiag anyway just in case.
@bellamaree01 That's not a great sign. But you can probably fix the issue with a repair install of Windows, as described here:
https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html
This shouldn't delete any of your data, but if you get to step 13 and are NOT asked to keep personal files and apps, back out and start over.
In order to be able to create an ISO on your computer, as the guide describes, you'll need at least 20 GB free storage on your computer. Because your dxdiag crashed while running, I don't know how much you have, but you can check by opening a File Explorer window and clicking This PC in the left panel. Ideally, you'd have at least 25 GB free to give yourself some wiggle room and for the longer-term health of your computer. So please clear the requisite amount of space before proceeding with the repair install.