Have you tried what @Phantomlover1717 suggested?
Is your game working yet?
If you have done that and, it still does not work, please try resetting the game to default.
https://help.ea.com/en-us/help/the-sims/the-sims-4/backing-up-and-resetting-the-sims-4/#backup CLICK ON THE + FOR SHOW MORE
