Re: Sims 4 is not launching
Mine is windows
Forum Discussion
@Semscher Your dxdiag lists a number of DirectX errors. Try reinstalling to see if that helps.
https://www.microsoft.com/en-us/download/details.aspx?id=8109
Even though it's not listed, it works just fine in Windows 10.
Just re-installed DirectX and it sadly didn't help.
@Semscher Did you restart your computer after reinstalling DirectX? (as in, Start Menu > Restart, not shut down and then restart) Try it now if you haven't already. If it doesn't or didn't help, do you use or have you ever used Reshade? Please let me know either way, and disable it temporarily if it's still running, just to test.
I did restart my PC and don't use ReShade. I'll try re-installing the game today and see if that helps. Maybe it could be a problem with the new Windows 10 update? Since quite a few of my friends have similar problems since the update yesterday.
Re-Installing also didn't help.
@Semscher Sorry for the delay in responding; I meant to post but got a bit distracted. I also saw your post in another crashing thread, and the same suggestion is worth trying for you too: play while your computer is completely offline. Login to Origin, put it in offline mode, and then turn off wifi and/or pull the ethernet cable.
If that doesn't help, and it may well not in your case, then the next step is to run a couple of commands to check Windows system files. Here's how:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
By the way, I'm still on an earlier Windows build than you are, but plenty of people have 1903 like you, and some of them at least must have run the update in the last couple of days. Most of them can still play TS4 just fine. So it's not purely the Windows update, although of course it could be the update combined with something else.
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