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Re: sims 4 isn't compatible with windows 10

I tried this several times but it's still not working ☹️ Can you help me with this matter? Thank you very much.

2 Replies

  • LeSorelleYT's avatar
    LeSorelleYT
    5 years ago

    Incorder to play with Sims 4, I am only using the Sims 4 Legacy to play but it's sad that I can't play with the University Expansion Pack and the Tiny Living Stuff Pack.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @LeSorelleYT  I've moved your thread to the Sims 4 PC tech section.

    You shouldn't need to play the Legacy Edition of Sims 4, especially since you could play the standard version before.  Please move the entire Sims 4 folder (not the Sims 4 Legacy Edition folder, the one that just says "The Sims 4") out of Documents\Electronic Arts and onto your desktop.  Switch back to the standard version in Origin: open your game library, right-click on the Sims 4 icon, select Game Properties > Advanced Launch Options, and choose 64-bit from the dropdown menu.

    When you launch the game, if it launches, a new Sims 4 folder with no content will spawn in Documents\Electronic Arts.  Don't add anything to this folder yet; just see whether you can start a new save and play for a bit.  Let me know either way.

    If the game still doesn't start, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/