Re: Sims 4 keeps starting as new game
Our amazing Champion @CMeki just alerted me that on Windows 10 you can change the location of where the Documents are saved.
When you go to settings on your computer, and then choose 'System' following by going to 'Storage' you can see the option 'Change where content is saved'.
In there you can change the location. It might be worth a shot of changing that, maybe the game will look at the different location as well.