Forum Discussion

flowerr1's avatar
2 years ago

Re: Sims 4 Not Loading After Recent Update

My game has been loading for 3 days. I've taken mod folder out each time I update. I have gone as far as deleting all my families. Thinking that that would help. I have received

messages on not having game packs that i do have and it shows in on area and not on start. Not too computer savvy just enjoy turning on the sims 4 and playing. I'm forced to delete

and try all over again.  Just need a fix I can do for limited computer skills.

1 Reply

  • @flowerr1  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/