Rising Newcomer

Re: Sims 4 PC loading screen on in live mode

Thank you for the quick response! I opened the EA folder and for some reason the actual Sims game was not located within the Sims 4 folder. It only seemed to be available on either the desktop or through the EA app. My boyfriend ran a dxdiag and it said there's a problem with the video drivers. He re-installed all of them and that didn't help. Also I did try to repair the game and I also tried to un-install and re-install with no success.

1 Reply

puzzlezaddict
Hero+
1 year ago
@DanielleKeskeny I would like to see a new dxdiag, post-reinstalling the drivers, so I can look for other issues.

The Sims 4 folder I mentioned does not include the game's program files, only the user data. The point is to remove that data from the picture and see whether it helps.

If you opened the Electronic Arts folder within Program Files, that's completely separate and not relevant to the issue. The relevant Electronic Arts folder is in Documents.