Re: Sims 4 PC, Problems with Controls Disappearing

@thefemalebeatle  Please remove your Mods folder and any files in ConfigOverride, in Documents > Electronic Arts > The Sims 4.  You don't need to save your progress.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also let me know whether this happens in DirectX 9 or 11 mode, or both.  Here's how to switch:

https://answers.ea.com/t5/PC/DirectX-11-DX11-for-The-Sims-4-A-Step-by-Step-Guide/td-p/13711976