Forum Discussion

15 Replies

  • madamsimmer's avatar
    madamsimmer
    Seasoned Newcomer
    5 months ago

    Im having same problem and I have done everything except reformatt my computer and my game won't launch . I don't have anything in my game no cc nothing and it won't launch . If anyone has any suggestion please Help. 

  • Misslee_broo's avatar
    Misslee_broo
    Rising Newcomer
    5 months ago

    Omg me too! i thought it was me so i deleted all my mods :/

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 months ago

    cara_mon01234​ madamsimmer​ Misslee_broo​  What happens when you try to play?  If you get an error message, please post a screenshot.

    If you haven't already, please please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.

    madamsimmer​ Misslee_broo​ If you still can't play, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    cara_mon01234​  There's nothing in your dxdiag that points to a particular issue, which is why I'd like more context, specifically what happens when you try to play.  If you play with mods or custom content, please also remove the Mods folder and try again.

  • paigenicole00's avatar
    paigenicole00
    Seasoned Newcomer
    5 months ago

    I get a "failure to launch" message and told to try again later. apparently the servers are fine, but I genuinely don't understand whats happening.

  • Jeribear21's avatar
    Jeribear21
    Seasoned Newcomer
    5 months ago

    same. no mods here. all the packs. :( longer load times since the last update w the new pack but played fine last night. 

  • cara_mon01234's avatar
    cara_mon01234
    Rising Rookie
    5 months ago

    This comes up every time I try to Launch I've tried a clean game no mods or cc changed gaming settings on computer and a clean folder the only time the game has launched is when I use a different user account on my laptop but I really don't want to move all my saves and stuff over to that account 

  • KylaComa's avatar
    KylaComa
    Seasoned Newcomer
    5 months ago

    I get the same thing, I've done everything on my end that I can and still nothing

  • Mariechen95412's avatar
    Mariechen95412
    Seasoned Newcomer
    5 months ago

    I have the same problem, even when I move my Sims 4 folder to my desktop.

  • GeorgeNewman62's avatar
    GeorgeNewman62
    New Novice
    5 months ago

    Same problem. I have zero mods btw. "An error on our end caused the launch to fail. Try again a little later."

  • GeorgeNewman62's avatar
    GeorgeNewman62
    New Novice
    5 months ago

    I found a fix on my end. I needed to make sure OneDrive was running on my computer!

  • Arantxata's avatar
    Arantxata
    New Novice
    5 months ago

    Same here. At first i got the message that there was something wrong on EA´s end. Now nothing. I have purchased the game, so I need to be able to play it even if I am not connected to the internet.