Re: Sims 4 won't download onto my windows 10 laptop !
Do you have any anti-virus or other security software? Try turning that off for the download.
This is what is advised:
Download doesn't start
- Most often the Firewall or Antivirus Program blocking the connection. Make sure to add Origin.com as an exception and check the quarantine if it's not blocked.
- You can also try starting Origin as administrator.
- You have Proxies turned on --> Turn them off in your Internet settings.
- Last but not least, check that no other programs interfere with Origin. Best way to do so would be running a Clean Boot.
- Reset your hosts file
Source: http://answers.ea.com/t5/The-Sims-4/FAQ-Serial-Codes-Game-Activation-and-Download-Issues/td-p/4228232
