Re: Sims 4 won't install
We're trying to figure out why this is happening for some people, but we need more diagnostic information to help track it down.
If you're willing to help us diagnose this problem, please do the following:
- From the main Origin window, click 'Help'
- Select 'Origin Error Reporter'
- For 'Type of Error', select "Installing Games from Discs"
- Leave 'Customer Support Ticket Number' blank.
- In the text box, you can just write something like "Can't install from discs"
- Check the box if you agree (you can read what information we will collect here http://download.dm.origin.com/oer/en_US.html)
- Click "Send Report"
- Finally, copy your Report ID and paste it into a reply to this message so that we can investigate your report immediately.
Lastly, could you let us know if you're running any type of anti-virus or other anti-malware software?