Re: Sims 4 won't install

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@AlyraJayne 

When you insert Disk 2 into the DVD drive, does it show up under My Computer as "Sims4_2", and contain the following files?
Sims4.zip

Autorun.ico

Autorun.inf

06eac94570005490

Uninstalling Origin worked for me as well.

hey im having the exact same problem? 

Did you try the suggestions ?

It does that for me. I have no idea what to do with it, it won't auto install anything on my windows 10

Your Report ID is: 0b40c8ba9002742c

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@eaeircon wrote:

@LauraSims31 

We're trying to figure out why this is happening for some people, but we need more diagnostic information to help track it down.

If you're willing to help us diagnose this problem, please do the following:

- From the main Origin window, click 'Help'

- Select 'Origin Error Reporter'

- For 'Type of Error', select "Installing Games from Discs"

- Leave 'Customer Support Ticket Number' blank.

- In the text box, you can just write something like "Can't install from discs"

- Check the box if you agree (you can read what information we will collect here http://download.dm.origin.com/oer/en_US.html)

- Click "Send Report"

- Finally, copy your Report ID and paste it into a reply to this message so that we can investigate your report immediately.

Lastly, could you let us know if you're running any type of anti-virus or other anti-malware software?

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0c61d223900597f3

Won't download from my disc.  I only have Kapersky (anti-virus)

Hope to hear from you soon.

Hi @Beeroxxx

are you getting any error messages ? How far are you getting ?

Did you use the code before ? Was the game sealed when you bought it or was it a used game ?

Hi @Beeroxxx

Origin existed when Sims 4 came out. If you registered the game on your Origin account, it should still be there.

Make sure you use the email address you used back the to login.

If that fails, you'll need to get in touch with a game advisor as only they can help with account issues

Game advisors can be found through live chat or call-back

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
   

In Details here: How to contact a Game Advisor

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Hi @emswood

this is a rather old thread. Could you please describe the issue you're seeing now in more details ? Are you getting any error messages ?

It's probably best if you start a new thread and give all the details there.

0cc013e8900b41c5

I'm going to lock this thread as it's old.

OER-IDs are not needed at this point, please post your exact issue in a new thread that you can be helped properly.

Post your OS and what symptoms you are seeing.

Thank you.