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jaybird9362's avatar
jaybird9362
3 years ago
Solved

Re: Sims 4 won't launch although running 64 bit system

hi i did this and i did the repair thing too, but when i looked again it still didnt have the option to change what system you use, just a lnaguage option and something called a command line argumen...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @shelly_CHS13  Please try the suggestions in this article:

    https://sims4.crinrict.com/eng/crin-error/game-already-running/

    If they don't help, let me know what antivirus you use.

    You can also try playing in a new admin Windows account.  Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use.  You'll be able ot sign into your existing EA account and won't need to reinstall the game, but your saves and other user content won't be available.  That can be addressed later; for now, just let me know whether the game loads properly.

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@shelly_CHS13  Please try the suggestions in this article:

https://sims4.crinrict.com/eng/crin-error/game-already-running/

If they don't help, let me know what antivirus you use.

You can also try playing in a new admin Windows account.  Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use.  You'll be able ot sign into your existing EA account and won't need to reinstall the game, but your saves and other user content won't be available.  That can be addressed later; for now, just let me know whether the game loads properly.

shelly_CHS13's avatar
shelly_CHS13
3 years ago
@puzzlezaddict Hi! This says to add Sims 4 as an exception for the blocker. I don't really know what that means or where I can add the exception. This is a brand new PC so I'm still navigating it.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @shelly_CHS13  Do you use a third-party antivirus?  Even if you've never downloaded one, a new PC might come with one pre-installed, so please double-check.  You can look for related services in the Task Manager, particularly in the Startup tab: any antivirus should be set to start with Windows.

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