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Re: sims 4 wont open and origin wont let me repair the game

@fishinb00ts  So you're sure that Sims 4 isn't running, or even pretending to run (in the Task Manager), when you look in Origin and can't repair?  Please move your entire Sims 4 user data folder out of Documents\Electronic Arts and onto your desktop, restart again, check the TM for Sims 4, entries, and see whether you can play, or at least repair.

If you can't, please create a new admin user account on your computer and try to launch the game from there.  The account has to be admin, and it should only have letters and numbers in its name, no special characters, accents, etc.  You won't have access to your saves or other saved content—that can be fixed later—but it would be helpful to know whether this works.

If you can't play or repair in a new user account, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

3 Replies

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  • DireWolfie242's avatar
    DireWolfie242
    3 years ago

    I'm also having issues with my game and Origin won't let me repair it. I moved my file but I don't understand the instructions after that.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey all,

    This thread has gotten a bit older now, so it's been locked to prevent any necro-posting.

    If you're still needing help with this topic, please create a new thread so we can look into that with you 🙂 

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