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Re: Sims 4 won't repair

@MoonMuffinn A game repair only touches the game's program files, not your user data. The Electronic Arts folder holds the Sims 4 user folder. So repairing shouldn't affect that folder.

As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just start a new save and let me know which problems are still present.

If you see any issues at all while testing the new save, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

3 Replies

MoonMuffinn
2 years ago
I ended up redownloading the EA App and Sims 4 and it fixed my issue! Thank you so much for your help though, will keep this in mind next time!
MoonMuffinn
2 years ago
Update: Once I started to put it back in my mods it started to freeze again, so I decided to turn off all of them to figure out what was causing the problem, although it did help it started to crash AGAIN. What do I do now?
puzzlezaddict
Hero+
2 years ago
@MoonMuffinn Please move your mods back to the folder on the desktop, or wherever you're keeping them, and delete the new Sims 4 folder in Documents > Electronic Arts. (Retrieve any other files you've moved over as well.) Let the game generate another new folder, and let me know how another new save runs. Please test both the first time you create it and after you've restarted your computer and loaded the game again.

Regardless of the answer, please post a dxdiag.