Forum Discussion

MoonMuffinn's avatar
MoonMuffinn
2 years ago
Solved

Sims 4 won't repair

Since yesterday, my game has had a problem freezing on the loading screen and then completely crashing once It loads in, by me having to close and then open back the screen. To try to solve this prob...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @MoonMuffinn  A game repair only touches the game's program files, not your user data.  The Electronic Arts folder holds the Sims 4 user folder.  So repairing shouldn't affect that folder.

    As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just start a new save and let me know which problems are still present.

    If you see any issues at all while testing the new save, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@MoonMuffinn  A game repair only touches the game's program files, not your user data.  The Electronic Arts folder holds the Sims 4 user folder.  So repairing shouldn't affect that folder.

As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just start a new save and let me know which problems are still present.

If you see any issues at all while testing the new save, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

MoonMuffinn's avatar
MoonMuffinn
2 years ago

I ended up redownloading the EA App and Sims 4 and it fixed my issue! Thank you so much for your help though, will keep this in mind next time! 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @MoonMuffinn  Please move your mods back to the folder on the desktop, or wherever you're keeping them, and delete the new Sims 4 folder in Documents > Electronic Arts.  (Retrieve any other files you've moved over as well.)  Let the game generate another new folder, and let me know how another new save runs.  Please test both the first time you create it and after you've restarted your computer and loaded the game again.

    Regardless of the answer, please post a dxdiag.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,559 PostsLatest Activity: 8 hours ago