Re: Sims 4 won't run after update

I'm having the same issue. I checked my drivers and renamed the file and The Sims 4 won't run from desktop and is greyed out in Origin. I copied down my DXDiag Information here: http://pastebin.com/XSMVM73w

Are there any further steps I should take to test it out? Thank you!

2 Replies

Anonymous
11 years ago
Approved
I think your Intel drivers are a tad out of date.. not sure if that's causing the problem.

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764

Date: 04/10/2014

Yours:

Driver Date/Size: 11/4/2013

*edit*

Just re-read your message. If it's greyed out in Origin, try closing Origin completely. Make sure your connected to the internet and relaunch Origin. If it's in 'offline mode' put it online.
Anonymous
11 years ago
Approved
I just reupdated my drivers (you were right, it had been longer than I thought), tried restarting origin and it's still greyed out and won't launch from the desktop. It was launching/running just fine pre-patch. Still not sure what's up.