Re: Sims Not Running on Snapdragon Devices?

Hello @MercurysComet @c5a46b4f90a64351 

Can you try enabling DX11 on the game and seeing if that makes the issue go away?

Instructions on how to enable DX11 are here:
https://answers.ea.com/t5/PC/Enabling-DirectX-11-For-Sims-4-on-EA-app-and-Steam/m-p/13711976

Hello!

We're currently investigating an observed hard freeze that can occur if running The Sims 4 on the Snapdragon X Elite 64bit ARM CPU while running on DirectX 9.

While we investigate, I would encourage you to follow the steps here on enabling DirectX 11 and let us know if that resolves the issue for you.

Thanks!