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Hero+

Re: sims slow

@Kaitlen18 Thanks for providing the dxdiag, which shows that the Sims 4 crashes reference a component of Windows. That component is unlikely to be corrupt, but still, it's worth running a couple of basic checks of your Windows system files:

Hit Windows key-X
Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
The system will start validating soon. If it throws an error, please list it here
After it reaches 100%, hit Windows key-X again
Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
Inside the window, copy and paste “sfc /scannow” without quotes, and enter
Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.

Please also clear the EA App's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

and repair the game: open your App game library, click Sims 4, and select Manage > Repair.

Please test first in a new save with no mods or custom content present. Test immediately after restarting your computer, with nothing else open aside from the EA App. Your laptop's 4 GB RAM may be part of the problem here, and it may help to keep as much memory free as possible while playing. The limited RAM is definitely not all of the problem, considering the errors in your dxdiag, but it's not helping either.

4 Replies

Kaitlen18
New Rookie
2 years ago
SFC [/SCANNOW] [/VERIFYONLY] [/SCANFILE=<file>] [/VERIFYFILE=<file>]
[/OFFWINDIR=<offline windows directory> /OFFBOOTDIR=<offline boot directory> [/OFFLOGFILE=<log file path>]]

/SCANNOW Scans integrity of all protected system files and repairs files with
problems when possible.
/VERIFYONLY Scans integrity of all protected system files. No repair operation is
performed.
/SCANFILE Scans integrity of the referenced file, repairs file if problems are
identified. Specify full path <file>
/VERIFYFILE Verifies the integrity of the file with full path <file>. No repair
operation is performed.
/OFFBOOTDIR For offline repair, specify the location of the offline boot directory
/OFFWINDIR For offline repair, specify the location of the offline windows directory
/OFFLOGFILE For offline repair, optionally enable logging by specifying a log file path

e.g.

sfc /SCANNOW
sfc /VERIFYFILE=c:\windows\system32\kernel32.dll
sfc /SCANFILE=d:\windows\system32\kernel32.dll /OFFBOOTDIR=d:\ /OFFWINDIR=d:\windows
sfc /SCANFILE=d:\windows\system32\kernel32.dll /OFFBOOTDIR=d:\ /OFFWINDIR=d:\windows /OFFLOGFILE=c:\log.txt
sfc /VERIFYONLY
PS C:\Users\morri> c
puzzlezaddict
Hero+
2 years ago
@Kaitlen18 That looks like a report of the available commands, nothing like the report that sfc would show when it's finished running. Please double-check that you've followed the instructions for both DISM and sfc and let me know how they go.
Kaitlen18
New Rookie
2 years ago
Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

Install the latest PowerShell for new features and improvements! https://aka.ms/PSWindows

PS C:\Users\morri> sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
PS C:\Users\morri>
puzzlezaddict
Hero+
2 years ago
@Kaitlen18 Thanks. Now please try the other suggestions in my earlier post and let me know whether they help. If not, please post a new dxdiag.