Re: Sims4 says DLCs not owned after Origin->EA migration. How do I get my DLCs back?

As I said in my first post: The Origin -> EA user account migration tool did not allow me to choose the same username ("harmone88") in the EA app as I already had in the Origin app. So this problem must obviously be solved by EA and is impossible to be solved by me. You are not helping by blaming me the user instead of blaming EA and their faulty account migration tool.

So, how do I get an EA employee to read and reply to this post and fix my problem?

3 Replies

puzzlezaddict
Hero+
3 years ago
@harmone77 There is no "migration tool." You install the EA App and then you sign into the same account you were using in Origin. As in, you enter the same email address (NOT username) into the EA App that's tied to your existing EA account. There is no point at which you should need to choose a username because the username is already designated for any existing account.

@harmone77 wrote:

So, how do I get an EA employee to read and reply to this post and fix my problem?

You wait until Monday when the relevant EA employees are back in the office.
EA_Solaire
Community Manager
3 years ago
Hi @harmone77,

There isn't a migration tool for swapping from Origin to the EA App, you'd just need to login to the EA App using the same login details that you use for Origin, and all your games and DLC will be available in the EA App in your game library to download and play. It sounds like when you logged into the EA App, you created a brand new EA account instead of logging in with your already existing account where all your games were located.

Manually changing your user ID to your old ID wouldn't restore your game library- you need to log back into the original account that you purchased your content on to access your games again.

I'd recommend checking any emails you have for the email receipt of these purchases so you know which account to login to the EA App to. If you need further help locating the correct login details, that's something live support can help with- you can reach out to live support by submitting a help request here, or you can get in touch with that team via Twitter or Facebook as well.
harmone77
3 years ago
Thanks for explaining things. I just realized that I had an old EA account that I created about ten years ago when I bought the Sim City game. So when I login into that old EA account, I can play Sim City, and when I login into the newer EA account, I can play Sims4. So I clicked on one of your links to request a transfer of the Sim City game to my EA account that has the Sims4 game. Hopefully that's possible to do so I can use only one of my EA accounts from now on.