Re: [STEPS UPDATED] Newly-purchased DLC not appearing

@liverton it's not really related to what pack it is exactly, it seems to be that the servers have gotten a bit fried from an overload of people buying things at once and they haven't caught up just yet, so the pack did get purchased, it's might just take a while (and a few restarts) to show up in your library - or at least that's my theory (According to someone on another platform, something similar happened when Horse Ranch first got released and several people were buying things at once.)

Just popping in to say "me too" and I am so relieved that I am not the only one dealing with this :/ hope it gets fixed soon- I'm sure it's just a traffic jam.

This was also affecting me with the Horse Ranch pack.  However after performing a complete repair on my game it thus showed as being owned and could be downloaded.  So anyone having issues with the purchased content not showing as owned do this. Go to your Library tab on the left hand side of the EA app.  Choose your Sims 4 game. Then select the three dots in the square, choose repair.  That's what fixed it for me.

@liverton (sorry this took a minute..I got distracted)..they have not. But it seems others on here and elsewhere are starting to have this issue fixed, so it must be starting to fix itself or EA's started working on reports.

i did that and it didn't work. Same pack as you. 

Copy pasting what i said in an other report in case this thread have more trackion: 

Purchased a key today and proceeded to reedeem the code. The code was accepted, but after clicking on confirm, nothing happenned. When trying to reedeem again, it say already reedeemed, so it did work and recorded somewhere in EA's system. BUT, It does not show up in the manage add-on section. In the store it say I don't own it. Yet in the game it say I already own it, but it is not installed. 

I tryed to do the following: 

- Restart the EA app

- Clear the EA app Cache

- Restart my computer

- Repair the game

- Clear the game's cache

- Reset the game's file (change the old The sims 4 folder's name to ''The sims 4_BACKUP'' and let the game create a new directory)

But after all this, it still say that I own the pack in the game, but nothing is visible in the EA app and I can't download the content. 


Which pack(s) won't install : The sims 4 Horse ranch expension pack
Where you bought the pack: Instant gaming (3rd party seller) 
Whether you launch the game from Steam: I launch the game from the EA app

The date when this issue first started: Today right after purshasing it and reedeeming the code (November 25th 2023)

Your current EA app version: 13.69.0.5582 (76248-9f385d9852)

Your EA error reporter ID: ad0d2015-c278-41dd-b4bc-1cd35980750a (already opened one with the same issue but could not find the id again, so i made a new one)

Update! After closing the app completely (including making sure it wasn't running in the background) and waiting for a bit, I'm now able to download the packs! It seems my theory was correct, and it really is just a case of needing to wait.

All right so I found a quick work around in an other thread. sharing here in the hope it help your guys too! It worked for me. 

@EA_Kent wrote:

Hey everyone, 

Thank you for reaching out to us about this. 

We have passed these reports along for a look. In the meantime, has anyone else had the chance to try what @Midnightcaly suggested in their recent post? 

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@Midnightcaly wrote:
@JoelinTunnusI FOUND A SOLUTION!
Go to settings in the EA app, and change your region to a different location.

It is a glitch on the EA app, and finally after hours of digging this worked for me.

I changed from the UK to Austria, let it load, and the game will show in library!

Hope it works for you as well!

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If you're able to give that a go, please let us know if it also works for you. Thank you! 

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This worked for me! I've been working to find a solution for this for about 3 days now, here are the steps I took:
In the EA app got to the settings > My account > press the 'Manage' button (takes you to the EA customer portal)
Scroll down to regional settings > Edit (I switched from US to Australia) 
Go back to the EA App > Help > App Recovery to clear the cache. 
All my purchased packs were available to download as soon as the app loaded back up. 

I haven't been able to download the packs that I bought, no matter what I tried, as the EA app never registered that I bought the packs. I tried this suggestion, and it worked! Thank you for the tip, @minimouette 

sadly this did not work for me

report id 782cba78-31bf-43b4-9708-2ada0d057a31

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@minimouette wrote:

All right so I found a quick work around in an other thread. sharing here in the hope it help your guys too! It worked for me. 

@EA_Kent wrote:

Hey everyone, 

Thank you for reaching out to us about this. 

We have passed these reports along for a look. In the meantime, has anyone else had the chance to try what @Midnightcaly suggested in their recent post? 

---

@Midnightcaly wrote:
@JoelinTunnusI FOUND A SOLUTION!
Go to settings in the EA app, and change your region to a different location.

It is a glitch on the EA app, and finally after hours of digging this worked for me.

I changed from the UK to Austria, let it load, and the game will show in library!

Hope it works for you as well!

---

If you're able to give that a go, please let us know if it also works for you. Thank you! 

---

This worked for me! I've been working to find a solution for this for about 3 days now, here are the steps I took:
In the EA app got to the settings > My account > press the 'Manage' button (takes you to the EA customer portal)
Scroll down to regional settings > Edit (I switched from US to Australia) 
Go back to the EA App > Help > App Recovery to clear the cache. 
All my purchased packs were available to download as soon as the app loaded back up. 

---

i tried this but it did not work, i'll try switching it a few more times. wish me luck

This didn't work for me either so I put an error report in. Hopefully someone from EA came come figure this out.

074acb6c-3b05-4453-937e-aac0899b9d98

Is anyone else even unable to put in a help ticket?  This is insane.  I think I have finally had enough with this company.  We should all just ask for refunds at this point. 

Lucky!! I've got the same issue here, none of the trouble shooting seems to work, but I am holding out hope!

Ok so after nothing worked, not changing my location, not clearing the cache, not even reinstalling the EA App (repairing isn't even shown as an option for me) I have now complained for the 5th time since this has been going on since friday!

I'm sick of this but I can't even get my money refunded cause ea doesn't care and they'd ban me if I contacted my bank about this.

Good way of showing your true face again, ea... I've had some issues for years, the ea app is origin but worse. 

This is my last report, 159da27a-1131-491e-8908-27e2d07ca8db 

I hope they'll do SOMETHING, even a smple reply would be nice, god I'd be glad if i got a simple "we don't care, not our problem lmao" as a reply, something please (btw I attached my email and ea account name so it's not anonymous).