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@liverton it's not really related to what pack it is exactly, it seems to be that the servers have gotten a bit fried from an overload of people buying things at once and they haven't caught up just yet, so the pack did get purchased, it's might just take a while (and a few restarts) to show up in your library - or at least that's my theory (According to someone on another platform, something similar happened when Horse Ranch first got released and several people were buying things at once.)
- @WriterAid thanks, did your packs show up for you yet?
Just popping in to say "me too" and I am so relieved that I am not the only one dealing with this :/ hope it gets fixed soon- I'm sure it's just a traffic jam.
This was also affecting me with the Horse Ranch pack. However after performing a complete repair on my game it thus showed as being owned and could be downloaded. So anyone having issues with the purchased content not showing as owned do this. Go to your Library tab on the left hand side of the EA app. Choose your Sims 4 game. Then select the three dots in the square, choose repair. That's what fixed it for me.
@liverton (sorry this took a minute..I got distracted)..they have not. But it seems others on here and elsewhere are starting to have this issue fixed, so it must be starting to fix itself or EA's started working on reports.
i did that and it didn't work. Same pack as you.
Copy pasting what i said in an other report in case this thread have more trackion:Purchased a key today and proceeded to reedeem the code. The code was accepted, but after clicking on confirm, nothing happenned. When trying to reedeem again, it say already reedeemed, so it did work and recorded somewhere in EA's system. BUT, It does not show up in the manage add-on section. In the store it say I don't own it. Yet in the game it say I already own it, but it is not installed.
I tryed to do the following:- Restart the EA app
- Clear the EA app Cache
- Restart my computer
- Repair the game
- Clear the game's cache
- Reset the game's file (change the old The sims 4 folder's name to ''The sims 4_BACKUP'' and let the game create a new directory)
But after all this, it still say that I own the pack in the game, but nothing is visible in the EA app and I can't download the content.
Which pack(s) won't install : The sims 4 Horse ranch expension pack
Where you bought the pack: Instant gaming (3rd party seller)
Whether you launch the game from Steam: I launch the game from the EA appThe date when this issue first started: Today right after purshasing it and reedeeming the code (November 25th 2023)
Your current EA app version: 13.69.0.5582 (76248-9f385d9852)
Your EA error reporter ID: ad0d2015-c278-41dd-b4bc-1cd35980750a (already opened one with the same issue but could not find the id again, so i made a new one)
Update! After closing the app completely (including making sure it wasn't running in the background) and waiting for a bit, I'm now able to download the packs! It seems my theory was correct, and it really is just a case of needing to wait.
All right so I found a quick work around in an other thread. sharing here in the hope it help your guys too! It worked for me.
@EA_Kent wrote:
Hey everyone,
Thank you for reaching out to us about this.
We have passed these reports along for a look. In the meantime, has anyone else had the chance to try what @Midnightcaly suggested in their recent post?
@Midnightcaly wrote:
@JoelinTunnusI FOUND A SOLUTION!
Go to settings in the EA app, and change your region to a different location.
It is a glitch on the EA app, and finally after hours of digging this worked for me.
I changed from the UK to Austria, let it load, and the game will show in library!
Hope it works for you as well!If you're able to give that a go, please let us know if it also works for you. Thank you!
This worked for me! I've been working to find a solution for this for about 3 days now, here are the steps I took:
In the EA app got to the settings > My account > press the 'Manage' button (takes you to the EA customer portal)
Scroll down to regional settings > Edit (I switched from US to Australia)
Go back to the EA App > Help > App Recovery to clear the cache.
All my purchased packs were available to download as soon as the app loaded back up.I haven't been able to download the packs that I bought, no matter what I tried, as the EA app never registered that I bought the packs. I tried this suggestion, and it worked! Thank you for the tip, @minimouette
sadly this did not work for me
report id 782cba78-31bf-43b4-9708-2ada0d057a31
@minimouette wrote:All right so I found a quick work around in an other thread. sharing here in the hope it help your guys too! It worked for me.
@EA_Kent wrote:
Hey everyone,
Thank you for reaching out to us about this.
We have passed these reports along for a look. In the meantime, has anyone else had the chance to try what @Midnightcaly suggested in their recent post?
@Midnightcaly wrote:
@JoelinTunnusI FOUND A SOLUTION!
Go to settings in the EA app, and change your region to a different location.
It is a glitch on the EA app, and finally after hours of digging this worked for me.
I changed from the UK to Austria, let it load, and the game will show in library!
Hope it works for you as well!If you're able to give that a go, please let us know if it also works for you. Thank you!
This worked for me! I've been working to find a solution for this for about 3 days now, here are the steps I took:
In the EA app got to the settings > My account > press the 'Manage' button (takes you to the EA customer portal)
Scroll down to regional settings > Edit (I switched from US to Australia)
Go back to the EA App > Help > App Recovery to clear the cache.
All my purchased packs were available to download as soon as the app loaded back up.i tried this but it did not work, i'll try switching it a few more times. wish me luck
This didn't work for me either so I put an error report in. Hopefully someone from EA came come figure this out.
074acb6c-3b05-4453-937e-aac0899b9d98
- Tried the region trick everyones talking about and nothing.
Finally got a response from an agent after 24 hours... asking for my email address and user... At this rate I'm just lost for words. This company is just a shambles.
Also over 24 hours since I bought growing together and still nothing in my EA app despite the order being "completed" in order history. This is beyond a joke. - Wholesome_Goth2 years agoNew Veteran@ehadleygardner Have you tried reinstalling/repairing the EA App?
Is anyone else even unable to put in a help ticket? This is insane. I think I have finally had enough with this company. We should all just ask for refunds at this point.
- @ehadleygardner Same here. EA has always been this way; it's just getting even worse. Over 24 hours and nothing. I bought 3 packs, I'm usually far too frugal to spend money on games. Have spent several hours on this. EA hasn't even contacted me outside of automatic security codes and purchase confirmation. This honestly has to be some sort of illegal, especially since it's been months with nothing resolved.
- @breezybabyyxx They should give us more than a refund for all the trouble hundred if not thousands of users are facing. Additionally, if the refund does not include tax, we should sue or something. If this isn't illegal, I'm going to scream into my pillow for two hours straight. I'd stab something instead, but that isn't reasonable. I wish you luck with getting the packs you spent hard-earned money on, or at least more luck than I've had in the past 25 odd hours.
- @Wholesome_Goth Yeah I've tried everything. Just a wait and see game I guess :/
- @579bb591d0274108 FINALLY! I got my packs. Maybe waiting does work, I can't know for sure. Wishing you ALL luck with getting your packs!
- n3llypond2 years agoSeasoned Rookie@breezybabyyxx I’ve been trying to create a ticket since yesterday and it won’t let me. I can’t even find the chat option.
- n3llypond2 years agoSeasoned Rookie@579bb591d0274108 Honestly they should just issue new temp codes in the mean time for us to at least play. What makes me angry is the lack of care this company is showing
Lucky!! I've got the same issue here, none of the trouble shooting seems to work, but I am holding out hope!
- @579bb591d0274108 Luckz, I've had the issue since Friday and still not showing as owned, I'm so mad ahhhhhhh I could scrEAm
Ok so after nothing worked, not changing my location, not clearing the cache, not even reinstalling the EA App (repairing isn't even shown as an option for me) I have now complained for the 5th time since this has been going on since friday!
I'm sick of this but I can't even get my money refunded cause ea doesn't care and they'd ban me if I contacted my bank about this.
Good way of showing your true face again, ea... I've had some issues for years, the ea app is origin but worse.
This is my last report, 159da27a-1131-491e-8908-27e2d07ca8db
I hope they'll do SOMETHING, even a smple reply would be nice, god I'd be glad if i got a simple "we don't care, not our problem lmao" as a reply, something please (btw I attached my email and ea account name so it's not anonymous).
- n3llypond2 years agoSeasoned Rookie@EmiliaRies EXACTLY just acknowledged the stupid issue. They’ve been radio silence stealing people money. This game is supposed to relax me and instead I’ve spent my weekend stressed about where my money went.
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