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Rising Novice

Re: [STEPS UPDATED] Newly-purchased DLC not appearing

Same issue for me.

Attempts to contact support have been buggy/not successful. I was able to access live chat and despite laying out my issue the agent did not fully understand my problem and stated I had to wait until my bank accepted the payment when I kept insisting I used a credit card and the payment had cleared (along with confirmation of the order via email, the Sims game, and credit card statement).

At this point I just want a refund.

Error ID: 05cd1fe2-5f64-4b83-bb4d-5c624fca8a51

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Woolseys
2 years ago
Having this issue too, all live chat told me this was a known bug when asking for a refund... Confirmed that I own the game but it's still not registering as such on the EA app.
Error ID: 26bcd6f5-3f11-487c-a402-1ca3a91e2567