Forum Discussion

crinrict's avatar
crinrict
Hero+
10 years ago

Re: the sims 4 : error code [135dec40:984c6a38:00000077]

Problem

I get the following Error Message: Unable to Start, Initialization error at startup: 135dec40:984c6a38:000000077 

Cause

  • The issue is related to a corrupt Origin installation
  • Also occurs if you have Origin on a different drive than Sims 4

Solution

  • Reinstall Origin
    • Completely remove Origin
    • Run ccleaner to clean your registry
    • Restart your computer
    • Reinstall Origin
    • (if necessary) Reinstall Sims 4 on the same drive as Origin.
  • Repair the game on Origin.
  • Start the game in compatibility mode
  • Start the game as administrator

11 Replies

Sort By
  • Anonymous's avatar
    Anonymous
    10 years ago

    Same problem here, I tried ALL of the above and it still isn't working! Also looked for solutions on other pages, tried everything - still not working ☹️ Any ideas?

  • Anonymous's avatar
    Anonymous
    8 years ago

    This does NOT work. Wasted my time. Thanks a lot.

  • Anonymous's avatar
    Anonymous
    8 years ago

    Same problem here. Tried all steps but still same error when starting sims 4

  • CMeki's avatar
    CMeki
    Hero (Retired)
    8 years ago

    @Axal17

    Hi, person with Swedish computer! If you want help in Swedish, go to the Swedish sim board, make a new post and I'll answer there instead! 🙂

    But I'll answer in English for now (only English on this forum).

    Your computer might have some other problems that keeps the game from starting, and we need to check them first.

    1. According to the DxDiag you have no free space on your computer
      Free Space: 2.9 GB
      Total Space: 243.8 GB

      Is this your only drive? You should have at least 15% free space on your drive just to have windows running correctly, that would be at least 37 GB. Please clean your computer. Remove all files you don't need, or move them to an external drive. Run Diskrensning to clean out more stuff, and maybe old windows if you ever updated from another OS (only do this using the program not by yourself).
    2. Your graphics drivers are from 10/1/2013, and do not show any dedicated memory, which is strange. If that's just an error that might be fixed by updating your drivers. https://support.ts.fujitsu.com/IndexDownload.asp?lng=EN

    Did the game ever work on your computer or have you always had this problem? 🙂
    Fix the thing s above first and we'll go from there!

  • JGiroux23's avatar
    JGiroux23
    8 years ago
    Hey so I found this on another page. Not sure if your having this same problem. However, I can not take credit for it. Thanks to DemolitionsTech my game runs great! If doesn't work, I'm sorry.

    Sims 4
    unable to start:
    initialization error at start up.
    [135dec40:29f00e76:00000084:18a1dd51]

     

    I reinstalled and updated windows 10 to version 1709, Installed origin then installed sims 4, error popped up every time. Sometimes it would say Sims 4 already running. turned out to be windows defender. I didn't have a antivirus installed and was just using  Windows Defender.

     

    This is what i did.

     

    Open Windows Defender

     

    Click Virus & Threat protection

     

    Click Virus & Threat protection settings

     

    Scroll down to controlled folder access

    "Turn off"

     

    if you don't want to turn it off then:

     

    Click Allow an app through controlled folder access

     

    Click Add an allowed app

     

    Browse to your origin games\The sims 4\game\bin folder

     

    select TS4.exe click open

     

    if your running 64 bit

     

    select TS4_x64.exe click open

     

    I'm on 64 bit windows and I added both.

     

    Startup origin and try running the game again.

     

    Provided by DemolitionsTech
  • danyhartman's avatar
    danyhartman
    7 years ago
    lol dont be rude...they were trying to do is give a solution they thought would work...
  • lince918's avatar
    lince918
    Rising Rookie
    7 years ago

    Omg 😮!!!!!! 

     That worked thank you so much I have tried for so long to fix it well done for posting that thank you again ! 

  • Carssoo's avatar
    Carssoo
    7 years ago
    Thank you soooooooo much. I spent hours trying every fix I found until I followed your instruction.
    And when I went to ' Allow an app through controlled folder access' clicked on previous blocked app and saw TS4_x64.exe I understood you were right!
  • Ellerwind's avatar
    Ellerwind
    6 years ago

    What JGiroux23 said was a great help. I did the uninstall and reinstall with no luck. Turned off the controlled folder access and now works. Ty

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.51,851 PostsLatest Activity: 2 minutes ago