@jjcooke0805 I've split your post into its own thread. It's easier for me to keep the details straight—not only system info but what's already been suggested—this way, especially because your problem is likely different than the other player's.
On that note, the second error you've listed, which repeats several times in your dxdiag, is usually related to Razer software. So try closing any Razer processes in the Task Manager before you play. You may need to go through the entire background processes list to get them all. If you're not sure what something is and it doesn't belong to AMD or Nvidia, there's not much harm in killing it: if it turns out to be critical and doesn't restart itself automatically, just reboot your computer.
Thank you for your help.
I went through looking for anything related to my Razer keyboard and quit the service/process. Then I uninstalled the Razer synapse service and switched to a new keyboard.
reran restore health and an Avast system cleanup.
Restarted the system
Sims is still crashing at the load screen.
also included a new dxdiag
This was the fault:
Description
Faulting Application Path: E:\Origin\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.86.166.1030
Application Timestamp: 62439b6a
Fault Module Name: StackHash_7828
Fault Module Version: 10.0.19041.1566
Fault Module Timestamp: 1be73aa8
Exception Code: c0000374
Exception Offset: PCH_55_FROM_ntdll+0x000000000009D8C4
OS Version: 10.0.19044.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 7828
Additional Information 2: 7828e88ea226f37507d3dd102fa1e6c9
Additional Information 3: c9bb
Additional Information 4: c9bb72e7c54e54ab2b569fa81d33d5fc
Extra information about the problem
Bucket ID: 9eea4e7097a6aa69bf3370b9c4080e6d (2248264582148132461)
@jjcooke0805 Please try playing in a clean boot:
https://www.windowscentral.com/how-clean-boot-windows-10
When you reboot, go through the Task Manager's background tasks list and shut down everything that doesn't absolutely need to be running. Again, there's no harm in disabling too much; if it's a problem, just reboot your computer.
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