Thank you for your help.
I went through looking for anything related to my Razer keyboard and quit the service/process. Then I uninstalled the Razer synapse service and switched to a new keyboard.
reran restore health and an Avast system cleanup.
Restarted the system
Sims is still crashing at the load screen.
also included a new dxdiag
This was the fault:
Description
Faulting Application Path: E:\Origin\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.86.166.1030
Application Timestamp: 62439b6a
Fault Module Name: StackHash_7828
Fault Module Version: 10.0.19041.1566
Fault Module Timestamp: 1be73aa8
Exception Code: c0000374
Exception Offset: PCH_55_FROM_ntdll+0x000000000009D8C4
OS Version: 10.0.19044.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 7828
Additional Information 2: 7828e88ea226f37507d3dd102fa1e6c9
Additional Information 3: c9bb
Additional Information 4: c9bb72e7c54e54ab2b569fa81d33d5fc
Extra information about the problem
Bucket ID: 9eea4e7097a6aa69bf3370b9c4080e6d (2248264582148132461)
@jjcooke0805 Please try playing in a clean boot:
https://www.windowscentral.com/how-clean-boot-windows-10
When you reboot, go through the Task Manager's background tasks list and shut down everything that doesn't absolutely need to be running. Again, there's no harm in disabling too much; if it's a problem, just reboot your computer.
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