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puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

Re: The Sims 4 crashing on Windows 11 - Steam edition

@mj561256  There's an issue with launching Sims 4 through Steam while the computer is offline, but I wasn't sure it was a significant problem when you first posted, and I also wasn't sure that it applied if you signed into Steam and the EA App while online before putting the launchers in offline mode.  At any rate, I'd like to see a new dxdiag since it's been a while since the last one.

Please also look for any errors that happen at the same time as a game crash.  (You can skip the clean boot and going offline.)  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Look for an error with a timestamp that matches, within a couple of minutes, of the most recent Sims 4 crash, and if you find one, double-click its name and you'll see more info.  Copy that info and paste it here.

2 Replies

  • mj561256's avatar
    mj561256
    2 years ago

    Source
    The Sims™ 4

    Summary
    Stopped working

    Date
    ‎02/‎04/‎2023 15:31

    Status
    Report sent

    Description
    Faulting Application Path: C:\Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin\TS4_x64.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: TS4_x64.exe
    Application Version: 1.96.397.1020
    Application Timestamp: 641cec17
    Fault Module Name: TS4_x64.exe
    Fault Module Version: 1.96.397.1020
    Fault Module Timestamp: 641cec17
    Exception Code: c0000005
    Exception Offset: 00000000010bbd69
    OS Version: 10.0.22621.2.0.0.768.101
    Locale ID: 2057
    Additional Information 1: 1461
    Additional Information 2: 146119b401efe2fa4f2e2ce95dc18a63
    Additional Information 3: a981
    Additional Information 4: a98159638401eb69f46b53dd1198cb52

    Extra information about the problem
    Bucket ID: 78f12e7ef9c54c09392157724c72976f (1810824673600116591)

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @mj561256  Unfortunately, this and the errors in your dxdiag are just more access violations, which are too generic to be much use.  The simplest interventions didn't help, but there are a couple more intrusive ones to try.

    First, try playing in a new admin Windows account.  Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use.  You'll be able to sign into Steam and the EA App and launch Sims 4 without reinstalling anything, but your saves and other user content won't be available.  That's fine for the purposes of this test and can be addressed later if necessary.  And of course don't install any mods or custom content during this test.

    If you get another crash, please do a clean uninstall and reinstall of Sims 4 and the EA App.  (You don't need to uninstall Steam.)  Use the new admin account for this process.  Start with Sims 4:

    • Put aside your Sims 4 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 4."
    • Download Revo Uninstaller (the free version is fine) from here.
    • Launch Revo, select Sims 4 from the list, and click Uninstall.
    • Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
    • Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
    • Close Revo, and restart your computer.

    Uninstall the EA App with Revo as well.  I don't have instructions for that at the moment, but the process should be straightforward.  Restart again when you're done.

    Install the EA App, and before installing Sims 4, change the Steam install directory to a new folder that you create for just this purpose.  Install Sims 4 into that folder, then try again to play, still with no mods or cc or previous saves or anything else you normally use.

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